Frequently Asked Questions

Frequently Asked Questions


Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee. Contact us to get started now.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to [email protected], and we will immediately stop the next payment.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hr. Web Manage and Web Marketing clients will be billed $100/hr.

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These strategy calls are reserved for our Web Manage and Web Marketing clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to discuss a new way to make more money with their website.

Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

Web hosting is a services that allows your website to be viewed on the internet. It is a computer housed in a data center with a lot of other websites and serves your website and email to the world.

Yes we can. They typically start in the $1000 range.

We can write content for your website. Please let us know if this is required while we are developing your proposal.

Search Engine Optimization is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the content(words) on your website. Focus on well written, keyword rich and appropriate content is the key.

We sure can. As part of your project we can include social media and digital marketing services.

Yes, we provide all our clients with training on how to use and maintain your website when you site goes live.

A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.

We sure do! See our ecommerce page.

Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimized for mobile devices.

Yes, we can help you get this set up and we can work with your existing provider. We provide hosting solutions to our customers through RackSpace and also recommend WPengine and Siteground.

The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end.

The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $4,000 range for basic business sites and range upward depending on your unique needs.